Solution · Customer Experience
PPM, OTIF, 8D response time tracked live across every OEM customer. Foreman surfaces the slide the week it starts and drafts the corrective-action narrative — so the QBR is a decision review, not a scramble.
The pain
The OEM publishes the scorecard monthly. By the time your account manager reads it, the PPM spike that hurt the score is three weeks old, the shift that caused it is forgotten, and the corrective-action narrative has to be reconstructed from memory and old emails before the QBR.
Each OEM has its own scorecard logic — different weightings, different lookbacks, different thresholds. Your quality team tracks five scorecards across three formats, and none of them aligns to the way the plant data is actually structured. The translation costs a week every month.
Meanwhile the floor doesn't see the scorecard at all. The press operator who could have caught the upstream parameter drift is reading SOPs that haven't been updated since the last audit, while the score that decides next year's allocation slides without anyone on the line knowing.
What Foreman does about it
Foreman ingests each OEM's scorecard schema — Ford Q1, Stellantis SQA, Geely VDA-style — and tracks PPM, OTIF, 8D response time, and warranty rate against the OEM's actual weighting. One view, every customer, live.
Built on · Digital Twin
Instead of finding the score moved when the OEM publishes, you find out the week the drift begins. The agent flags 'PPM is trending toward the yellow band on the Toyota line' with the inputs — which station, which shift, which part number — already linked.
Built on · Decision Layer
Foreman drafts the corrective-action section your account manager would have written: what happened, what was contained, what's being changed, when it'll show in the scorecard. Your quality engineer reviews and signs — the QBR slide is one paragraph from ready.
Built on · Agent Engine
Every score movement is linked back to the production data that drove it — the batch, the parameter, the station. When the OEM asks 'why did your PPM spike in week 32?' the answer is one drill-through away, not a meeting reconstruction.
Built on · Decision Layer
What we'd move
Latency between a scorecard-affecting event and a corrective-action draft your account manager can review.
Quality-engineering time recovered per OEM, per month — from manual scorecard reconciliation and QBR slide-prep.
Score movements traced to source production data — every QBR question answerable from one drill-through.
* Discovery-stage estimates from customer-quality walkthroughs with Tier-1/2 plants. Replaced with measured numbers as pilots run.
The one outcome that matters
Not after. Foreman collapses the gap between a slip in your line data and the corrective action the OEM will eventually demand, from a month to a week.
Where it lands
OEM portals
Ford Supplier Portal, Covisint, Stellantis SQP, JLR ePQR, GM Supplier Hub. Foreman reads scorecard exports, claim status, and 8D submissions on the cadence the OEM publishes.
Internal quality & MES
PPAP records, internal PPM tracking, MES event history, and shift logs. Score movements link back to the production reality that drove them, not to a separate quality silo.
8D & CAPA systems
Whether you run formal CAPA in IQS, Mastercontrol, or a SharePoint folder, Foreman reads the open-action register and reconciles status against OEM-side claim records.
We don't replace your quality system — we make the customer-quality team running it twice as effective by closing the loop between OEM-side score and plant-side cause. See the full integration list →
Industry fit
Field notes
A 30-minute call to walk through the scorecards you live with, your QBR cycle, and where Foreman would change the next review you walk into.
